Trusted Voices for Safer Water

Denver Water Lead Reduction Program

Traditional outreach wasn't reaching Denver's most vulnerable residents. CCG designed and launched an Ambassador Program that partnered with 12 community-based organizations to connect Latino, Black, and displaced populations with Denver Water's Lead Reduction Program. By embedding outreach within existing community events and trusted networks, we created culturally appropriate pathways to participation that traditional methods couldn't achieve. The numbers tell the story: 5,000 community touchpoints and a 93% behavior change success rate in Hispanic communities.

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PROJECT AT A GLANCE

CLIENT Denver Water

PROBLEM TO SOLVE

Denver Water's lead reduction program wasn't reaching the Latino, Black, and displaced families who needed it most.

ENGAGEMENT HIGHLIGHTS

  • 5,000 community touchpoints created through ambassador network

  • 12 community-based organization partnerships

  • Three-component Ambassador Program model (Contact Partners, Sponsorship Awards, Information Partners)

  • 93% behavior change success rate in Hispanic communities