The flyer in the mailbox didn’t connect the dots
Denver Water Lead Reduction Program*
Traditional outreach wasn't reaching Denver's most vulnerable residents. Venita designed and launched an Ambassador Program that partnered with 12 community-based organizations to connect Latino, Black, and displaced populations with Denver Water's Lead Reduction Program. By embedding outreach within existing community events and trusted networks, we created culturally appropriate pathways to participation that traditional methods couldn't achieve. The numbers tell the story: 5,000 community touchpoints and a 93% behavior change success rate in Hispanic communities.
*Completed before launching CCG
PROJECT AT A GLANCE
CLIENT Denver Water
PROBLEM TO SOLVE
Denver Water's lead reduction program wasn't reaching the Latino, Black, and displaced families who needed it most.
ENGAGEMENT HIGHLIGHTS
5,000 community touchpoints created through ambassador network
12 community-based organization partnerships
Three-component Ambassador Program model (Contact Partners, Sponsorship Awards, Information Partners)
93% behavior change success rate in Hispanic communities

